Privacy Policy

Last updated: 18 October 2026

NeuroWaves Data Systems ("we", "us") operates WaveBook, the booking app and booking websites for solo owners and small businesses. This policy explains what personal data we collect, why, and your choices.

1. Who this applies to

Business owners and staff who create an account or are invited to a WaveBook business. Customers who book, order or leave feedback through a business's WaveBook website.

2. Data we collect

Account data: full name, email address, phone number and a hashed password.
Business data: business name, address, contact details, services, prices, opening hours and website content.
Booking and order data: customer name, email, phone, appointment date and time, notes, and order details.
Payment data: payment status and amounts. Card details are entered on Flutterwave's hosted payment page and are not stored by WaveBook.
Technical data: app version and basic server logs needed to run and secure the service.

3. How we use data

To provide bookings, orders, staff access and business websites.
To send booking confirmations, reminders, order receipts, staff invitations and account emails.
To take subscription and deposit payments.
To keep the service secure and to fix problems.

4. Who we share data with

We share data only with service providers needed to run WaveBook:

Flutterwave for payment processing.
Email delivery via our mail relay.
Cloud storage for product and gallery images.

Each business can see the bookings and customer details for its own account. We do not sell personal data.

5. Legal basis

We process data to perform our contract with you, to meet legal obligations (such as payment records), and for our legitimate interest in running and securing WaveBook.

6. How long we keep data

We keep account and business data while your account is active. When you delete an account, we delete or anonymise its data, except where we must keep records for legal or tax reasons.

7. Your rights

You can ask to access, correct, export or delete your personal data, and to object to or restrict some processing. Contact us at support@getwavebook.com. You also have the right to complain to the Information Commissioner's Office (ICO) in the UK.

8. Security

We use encrypted connections (HTTPS), hashed passwords and access controls to protect your data. No system is perfectly secure, so please use a strong password.

9. Children

WaveBook is not intended for children under 16.

10. Changes to this policy

We may update this policy. We will change the "Last updated" date above when we do.

11. Contact

NeuroWaves Data Systems
Email: support@getwavebook.com